SupportCandy Satisfaction Survey Addon
Customer feedback plays an important role in the support sector. If you want to hear your customers about their experience with you ( or your agent ) for the support given in the ticket, SupportCandy Satisfaction Survey Addon is for you.
An email will get sent after x number of days/hours when a ticket is closed. See below screen-shot of sample email.
As soon as customers click one of the rating links, immediately it gets register in the ticket even if the user is logged in or not on your website. Optionally he can submit feedback in words. Window to submit feedback is provided on the page where it has been redirected after clicking one of the ratings above. You can set email notifications for both rating and feedback.
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